Manic

At Manic Fits, we want you to love what you wear. If something isn't quite right, we're here to help. Please read our policy carefully before raising a request.
Eligibility
To qualify for an exchange or return, your item must meet all of the following conditions:

The request must be raised within 7 days of receiving your order.
The product must be in its original, unworn, and unwashed condition.
The original Manic Fits tag must be intact and attached to the product. No tag, no return.

Exchanges
We're happy to exchange your recent purchase for a different size or a different product, provided the eligibility conditions above are met.
Delivery charges (paid by the customer):

Inside Dhaka: BDT 100
Outside Dhaka: BDT 120

Price differences:

If the new item costs more than the original, the customer pays the difference.
If the new item costs less, Manic Fits will refund the difference.

Returns
We accept returns on all products that meet our eligibility conditions. Once your request is approved, here's how it works:

Raise a return request with our team.
We will send a package to your address that contains a separate inner package for repacking your product.
Place your item securely inside the inner package.
Hand it to our delivery agent at pickup.

Delivery charges (paid by the customer):

Inside Dhaka: BDT 100
Outside Dhaka: BDT 120

Refunds
Refunds are processed in two stages, and the payments themselves are instant on our end at each stage:

Initial 50%: An upfront refund of 50% is issued as soon as your return request is approved and pickup is initiated.
Remaining 50%: The remaining 50% is issued instantly once we receive the product and confirm it meets our return conditions.

Timeline: The full refund typically takes between 3 to 10+ business days overall. This is the time it takes for your returned product to reach us — not the payment processing time.
Refund method: Refunds are issued via mobile banking — bKash, Nagad, Rocket, or any provider you prefer. Please share your preferred mobile banking number when raising the request.
Need help?
For any questions about exchanges, returns, or refunds, please contact us at manicfits04@gmail.com.